SOUTHWEST CENTER ON AGING
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    • Geritalks
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    • J. Roberto Duran, II, MD, CMD
    • Tyson Kay
  • Our Services
    • Anti-Coagulation
    • Healthy Aging
    • Hospice Care: Comforting the terminally ill
    • Hospital Care
    • Dementia and Memory Loss
    • Transitional Care Program
  • For Patients
    • Billing and Insurance Questions
    • Choosing a provider
    • Medical Records
    • New Patient Information Packet
    • Patient Centered Medical Home
    • Payment Policy
    • Prescription Refills
    • Privacy
  • Contact Us
  • Resources
    • Advance Medical Directives and End of Life Decisions
    • Ancillary Services >
      • Electrocardiogram (ECG)
      • Helicobacter Pylori Testing
      • Hemoglobin A1C
      • Inhalation/Nebulizer treatments
      • Joint Injections
      • Spirometry and Oximetry Testing
      • Strep Test
      • Vaccinations
    • Driving
    • Nursing Homes in Las Cruces
  • Patient Portal
  • FAQs
  • Link Page

PAYMENT POLICY

Thank you for choosing us as your primary care provider. We are committed to providing you with quality and affordable healthcare. Our practice is committed to providing the best treatment to our patients. Our prices are representative of the usual and customary charges for our area.

The practice accepts cash, personal checks, VISA, MasterCard, Discover and American Express. There is a $35 service charges for returned checks.

PROOF OF INSURANCE

​All patients must complete our patient information form before seeing the doctor. We must obtain a copy of your driver’s license and current valid insurance to provide proof of insurance. If you fail to provide us with the correct insurance information in a timely manner, you may be responsible for the balance of a claim.

INSURANCE

We participate in most insurance plans, including Medicare. If you are not insured by a plan we do business with, payment in full is expected at each visit. If you are insured by a plan we do business with, but don’t have an up-to-date insurance card, payment in full for each visit is required until we can verify your coverage. Knowing your insurance benefits is your responsibility. Please contact your insurance company with any questions you may have regarding your coverage.​

If your insurance changes, please notify us before your next visit so we can make the appropriate changes to help you receive your maximum benefits. If your insurance company does not pay your claim in 45 days, the balance will automatically be billed to you.

We will submit your claims and assist you in any way we reasonably can to help get your claims paid. Your insurance company may need you to supply certain information directly. It is your responsibility to comply with their request. Please be aware that the balance of your claim is your responsibility whether or not your insurance company pays your claim. Your insurance benefit is a contract between you and your insurance company; we are not party to that contract.

Non-covered services. Please be aware that some – and perhaps all – of the services you receive may be non-covered or not considered reasonable or necessary by Medicare or other insurers. You must pay for these services in full at the time of visit.

CO-PAYMENTS

Co-payments. All co-payments must be paid at the time of service. This arrangement is part of your contract with your insurance company. Failure on our part to collect co-payments from patients can be considered fraud. Please help us in upholding the law by paying your co-payment at each visit.

NONPAYMENT

You will receive 2 notifications from our billing department when a balance is due. If you do not respond to these notifications, your account will be considered Past-Due. At this point the balance will be forwarded to our collection agency for follow-up. There will be a $10.00 fee added to your balance should this occur.
​

MISSED APPOINTMENTS

Our policy is to charge for missed appointments not canceled within a reasonable amount of time. The fee is $25.00. These charges will be your responsibility and billed directly to you. Please help us to serve you better by keeping your regularly scheduled appointment.

ADMINISTRATIVE FEES

Forms or letters needing completion, such as, Jury Duty Letters/ FMLA forms/etc., will be subject of to an administrative fee.

The patient may need to schedule an appointment with the physician in order to complete the form. 

REFUNDS

Refunds will be issued to accounts that have been finalized or paid completely by the insurance carrier and to patients who do not have future appointments already scheduled. Accounts credits of less than $20.00 will be used towards the patient’s next visit unless a refund is requested by the patient. Refunds are issued once a month
If you have any questions about our payment policy, please Contact Us.

Southwest center on Aging

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1106 Centre Court
Las Cruces, NM  88011

575-532-5455
​Fax: 575-532-5641
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Las Cruces, NM

Copyright © 2018 SWCOA Created by Julia Sierra   
  • Home
  • Our Mission
    • Geritalks
    • Geriatric Medicine
  • Providers
    • J. Roberto Duran, II, MD, CMD
    • Tyson Kay
  • Our Services
    • Anti-Coagulation
    • Healthy Aging
    • Hospice Care: Comforting the terminally ill
    • Hospital Care
    • Dementia and Memory Loss
    • Transitional Care Program
  • For Patients
    • Billing and Insurance Questions
    • Choosing a provider
    • Medical Records
    • New Patient Information Packet
    • Patient Centered Medical Home
    • Payment Policy
    • Prescription Refills
    • Privacy
  • Contact Us
  • Resources
    • Advance Medical Directives and End of Life Decisions
    • Ancillary Services >
      • Electrocardiogram (ECG)
      • Helicobacter Pylori Testing
      • Hemoglobin A1C
      • Inhalation/Nebulizer treatments
      • Joint Injections
      • Spirometry and Oximetry Testing
      • Strep Test
      • Vaccinations
    • Driving
    • Nursing Homes in Las Cruces
  • Patient Portal
  • FAQs
  • Link Page